WHAT WE DO FOR YOU
Re-Negotiation
- Benchmark client’s terms and conditions with industry standards.
- Identify contractual weaknesses, inconsistencies and oversights.
- Correct and update client’s contracts to contemporary conditions.
- Advise on current activities and trends operating to client’s advantage.
- Future-proof our client’s contractual benefits and obligations.
- Maintain good relations between our client and the card industry.
- Formulate a robust negotiating strategy to obtain client’s optimum Discount Rates and Speed of Pay/Cash-Flow Backdated reimbursements.
Re-Engineering
- Undertake a detailed analysis of the process for handling enquiries, chargebacks and refunds for all credit/charge cards.
- Perform a detailed analysis of the processes for settlement and reconciliation for all cards.
- Benchmark these processes against other similar companies and identify and determine areas of improvement and cost savings.
- Prepare a summarised report for client management on the findings.
- Enable our client to streamline day-to-day operations.
- Complete process maps on the functional steps undertaken for selected credit/charge card processes.
Re-Direction
- Enhance quality of service and augment the range of added value products and services provided.
Significantly reduce T&E costs for large, medium and small businesses providing them with improved cost control mechanisms. - Achieve substantial cost savings, add revenue streams and create unique customer loyalty opportunities for individuals and corporations.
- Unique payment system facilitates the introduction of new products and new marketing opportunities.
- Company secures direct relationship with customers.
- Unique payment system adds perceptible shareholder value.
- Strategic negotiating tool.
Re-Direction Services
- User Requirements
- Corporate Identity & Philosophy
- Market Research
- Feasibility Studies
- Flowcharts and Process Mapping
- SWOT Analyses
- Glossaries/Terms of Reference & Contact Lists
- Interface Design
- Multiple Workshops
- Policies and Procedures
- Multiple Management Reports & Presentations
- Product Definition
- Product Benefits
- Management Information Report Requirements
- Corporate Card Training
- Co-branding negotiations
- Sales & Marketing Product Familiarisation
- Functional Specifications
- System Specifications
- Systems Tender Documentation
- Call Centre/Internet Requirements
- Systems Selection & Negotiation
- Forms Design - Internal/External
- Extensive Financial Analyses
- Sales & Marketing Research Questionnaires
- Functional Requirements
- User Manuals
- System Testing
- System Provider Support
- Contractual Monitoring
- Creation of a Project Library
- Multiple Project Plans
- Infrastructure
- Terms & Conditions/ Application Forms & Commercial Agreements
- Customer Service Requirements