• Benchmark client’s terms and conditions with industry standards.
  • Identify contractual weaknesses, inconsistencies and oversights.
  • Correct and update client’s contracts to contemporary conditions.
  • Advise on current activities and trends operating to client’s advantage.
  • Future-proof our client’s contractual benefits and obligations.
  • Maintain good relations between our client and the card industry.
  • Formulate a robust negotiating strategy to obtain client’s optimum Discount Rates and Speed of Pay/Cash-Flow Backdated reimbursements.


  • Undertake a detailed analysis of the process for handling enquiries, chargebacks and refunds for all credit/charge cards.
  • Perform a detailed analysis of the processes for settlement and reconciliation for all cards.
  • Benchmark these processes against other similar companies and identify and determine areas of improvement and cost savings.
  • Prepare a summarised report for client management on the findings.
  • Enable our client to streamline day-to-day operations.
  • Complete process maps on the functional steps undertaken for selected credit/charge card processes.


  • Enhance quality of service and augment the range of added value products and services provided.
    Significantly reduce T&E costs for large, medium and small businesses providing them with improved cost control mechanisms.
  • Achieve substantial cost savings, add revenue streams and create unique customer loyalty opportunities for individuals and corporations.
  • Unique payment system facilitates the introduction of new products and new marketing opportunities.
  • Company secures direct relationship with customers.
  • Unique payment system adds perceptible shareholder value.
  • Strategic negotiating tool.

Re-Direction Services

  • User Requirements
  • Corporate Identity & Philosophy
  • Market Research
  • Feasibility Studies
  • Flowcharts and Process Mapping
  • SWOT Analyses
  • Glossaries/Terms of Reference & Contact Lists
  • Interface Design
  • Multiple Workshops
  • Policies and Procedures
  • Multiple Management Reports & Presentations
  • Product Definition
  • Product Benefits
  • Management Information Report Requirements
  • Corporate Card Training
  • Co-branding negotiations
  • Sales & Marketing Product Familiarisation
  • Functional Specifications
  • System Specifications
  • Systems Tender Documentation
  • Call Centre/Internet Requirements
  • Systems Selection & Negotiation
  • Forms Design - Internal/External
  • Extensive Financial Analyses
  • Sales & Marketing Research Questionnaires
  • Functional Requirements
  • User Manuals
  • System Testing
  • System Provider Support
  • Contractual Monitoring
  • Creation of a Project Library
  • Multiple Project Plans
  • Infrastructure
  • Terms & Conditions/ Application Forms & Commercial Agreements
  • Customer Service Requirements